With the Fourth Industrial, i.e. Digital Revolution, we have a chance to make up for lagging behind and catch up with more developed countries. This technological revolution will fundamentally change our lives, it is inevitable and unstoppable. Only winning societies choose to welcome changes, they do not shy away from them. The Serbian government believes that Serbia is ready to lead the entire region in changes that will follow and creation of new possibilities for all. The digitisation process will enhance the standard and quality of life for hundreds of thousands of Serbian citizens. Efficiency will be increased, costs will be reduced and new value will be created in almost all areas of life and work. The digitisation process is the most important catalyst of innovations, competitiveness and growth.
The National Contact Centre for Child Safety on the Internet, established on 27 February 2017 under the Ministry of Trade, Tourism and Telecommunications, and now within the jurisdiction of the Ministry of Information and Telecommunications, serves as the central system for applications, education and counselling related to child safety in digital environments.
All citizens can access the centre’s services via a web application, e-mail or by calling the toll-free number 19833 to:
- Report harmful, inappropriate or illegal content or behaviour online, i.e. including any threats to children’s rights or interests;
- Obtain educational materials or educational presentations in schools, communities and other venues;
- Receive advice on the benefits and risks of internet use and guidance on safe ways to use digital technologies.
Other relevant institutions and departments participate in resolving problems, including the Ministry of the Interior, the Prosecutor’s Office for High-Tech Crime, the Ministry of Education, Health Centres and Centres for Social Work, depending on whether the illegal or disturbing content or behaviour:
- Threatens the psychological or physical integrity of a child (such as threats, stalking, assault or child pornography);
- Violates children’s rights;
- Impairs a child’s health;
- Poses a risk of internet addiction;
- Endangers the child’s general welfare or integrity.