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The Government of the Republic of Serbia

In the service of citizens

Serbia among leaders in improvement of public administration through digitalisation

Belgrade, 24 December 2022

Prime Minister Ana Brnabic said today that our country is the fourth in Europe and eleventh in the world according to the GovTech Maturity Index of technologies in public administration, determined by the World Bank and assessed that this is a huge success.

Speaking at a press conference in the Serbian government on the occasion of the presentation of the results of the GovTech Maturity Index, which deals with the modernisation of the public sector through digital transformation, pointed out that this shows a different face of our country, that we can compete with the best ones, to be at the top of the world and that we still have many potentials and opportunities for the future.

The Prime Minister pointed out that Serbia ranks third in the world in terms of digital interaction with citizens, which is the result of our use of public data portals.

We are unique in that citizens can, for example, see the entire education system there, and also because of the eConsultation portal, which has been operating since March and where we allow everyone to participate in consultations on legal regulations, she said.

The Prime Minister reported that a project was defined with the World Bank for the creation of a govtech center in Serbia, expressing her belief that according to this index, Serbia will be among the top five in the world.

Deputy Prime Minister and Minister of Finance Sinisa Mali assessed that this is a huge result and success for all citizens.

We are winning in what we have never won before, he said, adding that digitisation is probably the most important area.

He cited the introduction of eFiscalization, eInvoices, the Iskra system for networking data on salaries in the public sector, and the reorganisation of the Tax Administration as the Ministry's contributions to this success.

Mali pointed out that eFiscalization is currently applied at 240,000 locations, that is, at 160,000 companies, and that this is why revenue collection is significantly higher.

From 1 January, everyone who is in the VAT system will be in the eInvoice system, and Serbia is also several steps ahead of developed countries in this regard, Mali said.

We are working on the development of the eTaxes portal and the procurement of a large information system for the Tax Administration is in progress. We want every adult citizen to have an account on their phone where they can see if and how much they owe and pay if needed, he said.

Minister of Information and Telecommunications Mihailo Jovanovic reminded of several digital services developed for citizens that have become popular in Serbia in the last six years.

We are motivated and ready to further digitise and introduce services for citizens. From 1 February, together with the Ministry of Foreign Affairs, we will enable everyone in the diaspora to register an e-government account and use services at embassies and consulates, he said.

Jovanovic emphasised the importance of the eConsultation service, which he assessed speaks of the open, transparent and democratic approach of the Serbian government to citizens who can express their opinion on regulations before they are adopted.

As he said, more than 1.5 million citizens currently have an account on eAdministration, and 1,000 new accounts are opened every week.

World Bank Digital Government and GovTech Coordinator for the Western Balkans Tiago Peixoto said that this institution supports the further progress of Serbia in digitisation, that is, through digital projects.

He particularly emphasized the importance of the projects led by the Ministry of Finance and the Ministry of Information and Telecommunications, stressing that these are projects aimed at speeding up, cheapening and improving public services.